Refund Policy
1. Return window
Return requests should be made within 14 days of delivery unless a different period is required by law or explicitly stated for the product.
2. Eligible items
Items must be unused, complete, and returned in their original packaging to qualify for a refund, unless the product was damaged or incorrect on arrival.
3. Non-returnable items
Opened collectible items, damaged products caused by misuse, or items marked final sale may not be eligible for return unless required by law.
4. Damaged or wrong items
If you receive a damaged or incorrect order, contact support as soon as possible with your order details and photos where relevant.
5. Refund timing
Approved refunds are issued after inspection of the returned item. Processing times may vary depending on the original payment method or refund arrangement.